Incident management and reportable incidents (NDIS Participants) Policy

The Hills Learning Centre has an incident management system in place to record and manage incidents that include incidents where harm, or potential harm, is caused to or by a person with disability while they are receiving supports or services.

Our incident management system includes procedures for identifying, assessing, recording, managing, resolving and reporting incidents.

What should happen if an incident has occurred?

  • Report the incident or injury to a staff member immediately.
  • If the injury requires first aid, this will be administered by the first aid officer
  • Complete an incident report form and give to a staff member or the director
  • The incident will be discussed with you and promptly investigated by appropriate management using the centre’s Incident Investigation Form to identify the causes of the incident and assess any hazards that need to be controlled.
  • Management will discuss the incident with relevant workers and decide on suitable risk controls to be implemented using the risk management process.
  • The investigation and corrective actions are to be summarised on the Incident Report Form.

Can I get assistance in making my report?


You have the right to have a family member, friend, carer or an advocate of your choice, to assist you with your verbal or written report of the incident or injury when you meet with your service provider. We can provide interpretative services if required.

Reportable Incidents

Certain incidents (called ‘special’ incidences) must be notified to the NDIS Commission as reportable incidents, including the death, serious injury, abuse or neglect of a person with disability and the unauthorised use of restrictive practices. These incidents must be reported to the NDIS Commission.

The following incidents (including allegations) arising in the context of NDIS supports or services while at The Hills Learning Centre must be reported to the NDIS Commission:

  • the death of an NDIS participant
  • serious injury of an NDIS participant
  • abuse or neglect of an NDIS participant
  • unlawful sexual or physical contact with, or assault of, an NDIS participant
  • sexual misconduct committed against, or in the presence of, an NDIS participant, including grooming of the NDIS participant for sexual activity
  • the unauthorised use of a restrictive practice in relation to an NDIS participant

If a reportable incident raises a serious compliance issue, the NDIS Commission has powers to take action. Actions might include requiring the provider to undertake specified remedial action, carry out an internal investigation about the incident, or engage an independent expert to investigate and report on the incident.

You may seek support from family, a friend or an independent advocate to support you following a reportable incident. For further information see our Disability Advocacy information on our website, newsletter or foyer for further information.



External bodies that may be able to assist include:

  • NSW Ombudsman
  • Anti-Discrimination Board of NSW (ADB)
  • Human Rights and Equal Opportunity Commission (HREOC)
  • NDIS Quality and Safeguards Commission